Juster (“we,” “us,” or “our”) operates the Juster customer relationship management platform and this marketing website. This Privacy Policy describes our practices regarding personal information.
Information we collect
We may collect account information (name, email, business details), usage data, support communications, and content you upload to the platform (such as contacts, documents, and messages). If you enable SMS messaging, we process mobile phone numbers and message content needed to send and receive texts on your behalf through our messaging providers (including RingCentral).
How we use information
- Provide, secure, and improve the Juster platform
- Authenticate users and prevent fraud or abuse
- Deliver features you configure, including SMS notifications you send to your customers
- Provide support and communicate about your account
- Comply with legal obligations
SMS and mobile data
When your organization uses SMS through Juster, mobile phone numbers and message bodies are used solely to operate the messaging feature you request. We do not sell mobile contact information to third parties. We do not share SMS message content with third parties for their independent marketing purposes.
Our messaging infrastructure may use subprocessors (such as RingCentral) strictly to transmit messages. Those providers process data according to their agreements with us and applicable law. You are responsible for obtaining valid consent from your recipients before sending SMS through the platform. See our SMS program disclosures and Terms of Service.
Sharing of information
We may share information with service providers that help us run the platform (hosting, email, analytics, payment, and telecommunications), when required by law, or to protect rights and safety. We do not sell personal information. We do not sell or rent SMS opt-in lists or customer phone numbers to data brokers or advertisers.
Data retention and security
We retain information as long as needed to provide the service, meet legal requirements, and resolve disputes. We use administrative, technical, and organizational measures designed to protect data, including encryption in transit where supported.
Your choices
Account holders may access and update much of their information in the product. End recipients of SMS from our customers should use STOP and HELP as described in the message program. Contact us to request access, correction, or deletion where applicable.
Contact
Questions about this policy: send us a message or email sales@justercrm.com.